Location
Manchester; Liverpool
Employment Type
Full time
Department
Operations
About the Team
The Market Operations team is responsible for driving the successful launch, growth, and ongoing performance of World’s operations in markets around the world. Our work sits at the intersection of strategy and execution, ensuring that World’s unique model of verifying humanness through a global network of Orb Operators is implemented effectively, sustainably, and at scale. We collaborate closely with cross-functional teams to design and optimize operational processes, manage local partnerships, and deliver exceptional user and Operator experiences. Because every market has its own cultural, regulatory, and logistical nuances, the Market Operations team must combine analytical rigor with adaptability and deep local insight. We are known for our operational excellence, on-the-ground problem solving, and relentless focus on execution and impact.
About the Opportunity
As our Operations Lead in Manchester/Liverpool, you’ll play a key role in ensuring World’s operations run reliably and efficiently on the ground in one of our important UK markets. You’ll be responsible for the day-to-day performance of Orb locations, supporting Operators, and ensuring every site is fully operational, compliant, and delivering a high-quality user experience.
This is a hands‑on, execution-focused role. You will work closely with Market Operations, Logistics, and Central Operations to ensure smooth installations, fast issue resolution, and consistent operational standards across all locations.
You’ll act as the bridge between on-the-ground execution and central teams — ensuring sites are launch‑ready, Operators are well‑supported, and operational issues are quickly identified and resolved. Your work will directly impact uptime, reliability, and the overall quality of World’s presence in the market.
Key Responsibilities
- Lead the day-to-day operational performance of Orb locations in Manchester/Liverpool, ensuring strong execution, compliance, and a high-quality user experience
- Support site launches and expansion by coordinating installations, ensuring launch readiness, and ramping locations to stable operation
- Onboard, train, and support a network of Operators and site staff, driving accountability and consistent operational standards
- Collaborate with Logistics and Central Operations to ensure timely delivery, installation, maintenance, and issue resolution
- Drive performance across all locations, improving key metrics such as uptime, site readiness, and Operator effectiveness
- Establish and continuously improve installation, maintenance, and operational processes to increase reliability and scalability
- Use data and field insights to monitor performance, identify issues, and prioritise improvements
- Identify operational risks (e.g. downtime, setup issues, compliance gaps) and proactively implement solutions
- Deliver in-person and remote Operator training to ensure consistent execution and reduce dependency on reactive support
- Act as the on-the-ground point of coordination between central teams and local execution, ensuring priorities are delivered reliably
About You
- 3–6 years of experience in operations, field operations, installations, or site-based environments, ideally in technology, logistics, micromobility, or other fast-paced industries
- Proven experience working across multiple locations or sites, ensuring consistent execution and performance
- Strong communication and relationship-building skills, with the ability to work effectively with Operators, store staff, and external partners
- Comfortable in hands‑on, on-the-ground environments, solving problems and troubleshooting issues in real time
- Detail‑oriented and reliable, with a strong focus on operational quality, safety, and compliance
- Resourceful and adaptable, able to operate independently in fast-moving and ambiguous environments
- Based in or near Manchester OR Liverpool, with willingness to travel frequently across the region
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