Fitness Officer: University of Stirling Sport
The Post
The post holder will provide a customer-facing role in the delivery of the overall fitness programme in the gym areas. Key to this role is the ability to inspire and motivate members to engage in fitness and physical activity through quality instruction, personalised fitness programmes, events and challenges.
Description of Duties
Instruction
Perform new member inductions and explain and demonstrate the need for correct training and technique purposes
Follow operational procedures in the use of the equipment to provide fitness programmes for members
Perform basic fitness tests on members to give advice and feedback regarding health and fitness status
Prepare personal exercise plans for members that assist them achieve their health and fitness goals
Provide a range of fitness, relaxation classes and educational sessions on key aspects of health and fitness
Contribute to the delivery of a series of events, challenges and workshops to inform and motivate customers
Customer Relations
Provide an approachable, professional point of contact in the gym areas for new and existing members that provides a hub for communication, interaction and social engagement amongst users
Take action to ensure that all facilities are clean, well maintained and fit for purpose at all times
Follow operating procedures for the logging and reporting of equipment faults and take action to minimise disruption
Deliver a customer service culture that involves new member contact, which encourages product sales, participation, social interaction and membership retention, so that exercise becomes habitual and enjoyable
Deal with customer comments to ensure high levels of customer satisfaction at all times
Other
Promote and be part of a continuous improvement culture set within a student centred environment
Provide support for the generation of membership sales by providing prospective and current members with information on services, membership packages, promotional events, tours, etc, to ensure high levels of customer satisfaction
Provide First Aid where required and ensure the reporting of incidents and accidents is carried out in accordance with University procedures
Adopt a flexible approach to work, providing cover in cases of sickness, annual leave or special events
Assist with the delivery of departmental and university wide events, for example, Freshers’ Week, Open Days, Dumyat Hill Race and Campus 5K
Embed the University’s core values of excellence, openness and ambition
Support and promote the values and behaviours of the Sports Development Service and the University of Stirling at all times
Ensure that all University policies and procedures are adhered to
Carry out any other duties, which are appropriate to the post as may be reasonably requested
Qualifications
NVQ Level II or equivalent award in fitness instructing (Gym) or equivalent recognised by the Registry of Exercise Professionals (REPS) and Skills Active
Willing to undertake relevant training, as required for the role
First Aid Qualification
Experience
Good Working knowledge of Health & Fitness including the delivery of induction systems, fitness testing and personal exercise programmes
Knowledge
Knowledge of basic maintenance of health and fitness equipment
Opening and closing procedures
Understanding of Health & Safety Legislation
Skills and Attributes
Must have the ability to lead and motivate others
Work well as a team player
Excellent interpersonal skills
Demonstrable organisation and planning skills
Excellent verbal and written communication skills
Committed to a high quality service delivery
Other
Required to cover operational hours as necessary
Willingness to support the wider Sports Development Service team
A positive and energetic outlook
Ability of act corporately
Qualifications
Relevant qualification to teach group fitness classes
NVQ Level III Advanced Instructor or Personal Trainer Award recognised by the Registry of Exercise Professionals (REPS) and Skills Active
Experience
Experience of working and operating within a busy large-scale fitness complex
Practical teaching experience in a range of group activity classes.
Knowledge
Knowledge of University Sport & Fitness
Experience of generation of sales and retention within the fitness sector
Skills and Attributes
Actively involved in sport and fitness
Interest in University Sport
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