Major Incident Manager

Major Incident Manager (Contract)

Tier 1 Banking Client Global Remit Long-Term Contract

Our Tier 1 banking client is seeking an experienced Major Incident Manager for a long-term contract engagement. This role carries global responsibility, leading the management of major incidents that impact services and operations worldwide.

You will act as the central authority during high-severity incidents, coordinating virtual teams, driving resolution, and providing clear, confident communication to senior stakeholders.

Key Responsibilities

• Lead and manage major incidents across a global environment.
• Chair high-pressure, complex incident calls with confidence and control.
• Coordinate and direct virtual, cross-functional teams during incidents.
• Deliver clear, concise updates to senior executives and stakeholders.
• Ensure incidents are resolved efficiently and post-incident actions are captured.

Required Skills & Experience

• Strong background in Major Incident Management.
• Proven ability to operate effectively in high-pressure environments.
• Confident communicator, comfortable engaging with senior executives.
• Experience managing virtual and globally distributed teams during incidents.

Nice to Have

• Financial services or banking Experience (highly beneficial).
• Solid IT/technical understanding (helpful but not essential).
• Based in the North of England with the ability to commute (not essential).

Job Title: Major Incident Manager

Location: Barnsley, UK

Rate/Salary: .00 GBP Daily

Job Type: Contract

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