Senior Receptionist/Team Leader – BOLTON

Key Duties

To support the Practice Manager in managing and supporting the administrative/reception team, handling daily operations, ensuring high standards of patient service, coordinating training, managing rotas, and resolving issues.

Performing core admin tasks including booking appointments, patient registration, and workflow management, bridging staff needs with practice goals and CQC compliance.

Key duties include team motivation, performance management, facilitating communication, and operational efficiency, often focusing on short‑term goals and individual development within the admin/reception function.

Main Duties of the Job

Administrative duties:

• Have thorough knowledge of all practice policies and procedures
• To work in accordance with written protocols
• Provide administrative support for clinical staff
• Filing patient records and correspondence when necessary
• Opening and distributing of practice post
• Registering new patients following the registration protocol
• Sending letters / text messages to patients as required
• Updating EMIS system as required

This role is based in one of our GP practices in Bolton.

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