Customer Service Administrator

Job Title: Customer Service Administrator Location: Randalstown, Antrim Hours: Monday – Friday, 09:00-17:00 Contract: Temporary – Permanent Salary: £13.19 per hour Our client is a well-established and rapidly growing organisation within the courier and logistics sector, supporting businesses and individuals with reliable parcel delivery and distribution services across Northern Ireland and beyond. Operating in a fast-paced, service-driven environment, they are known for their strong local presence, commitment to customer service, and ability to handle high volumes of deliveries efficiently. Due to continued growth, they are seeking a Customer Service Administrator to join their team and support day-to-day operations. Key Responsibilities (Not exhaustive) Ensure all calls, emails, online enquiries, and collection requests are responded to within agreed service levels Process and coordinate customer freight and collection requests accurately, ensuring all details are captured correctly Liaise with customers, drivers, and internal teams to ensure smooth movement and delivery of parcels Provide administrative support to the Sales Team, including logging and maintaining accurate sales lead information Monitor and update internal systems to track consignments, collections, and customer requests Resolve customer queries and issues efficiently, maintaining a high standard of service at all times Maintain a strong understanding of systems, processes, and operational procedures to support service delivery and continuous improvement Essential Criteria Excellent written and verbal communication skills Previous administration or customer service experience (logistics/courier experience desirable) Good geographical knowledge of Northern Ireland, particularly for routing and collections Strong IT skills, including proficiency in Microsoft Excel and Word Ability to work accurately with data and systems in a high-volume environment Person Specification Strong communicator with the ability to build rapport with customers, drivers, and internal teams Customer-focused with the ability to handle queries and issues in a professional and empathetic manner Highly organised with the ability to manage multiple tasks in a fast-paced environment Calm under pressure with a solutions-focused approach Reliable and adaptable, with a proactive attitude to problem-solving Ashton Recruitment is acting as a recruitment agency…