Job Title: Engineering Scheduler
Location: Oxfordshire
Job Type: Permanent, Full-Time
Overview
We are currently recruiting for an organised and proactive Engineering Scheduler to join a fast-paced, service-driven organisation based in Oxfordshire.
This is a key role responsible for coordinating field engineers, ensuring efficient scheduling of maintenance and service activities, and delivering a high level of customer service. You will act as the central point between engineers, clients, and internal teams to ensure smooth day-to-day operations.
Key Responsibilities
- Plan, schedule, and allocate work to a team of field-based engineers
- Manage engineer diaries to ensure maximum efficiency and utilisation
- Act as the main point of contact for incoming service requests via phone and email
- Liaise with clients and internal teams to provide updates on job progress
- Monitor ongoing works and proactively resolve scheduling conflicts or delays
- Ensure all jobs are logged, tracked, and completed within agreed SLAs
- Coordinate parts, materials, and access requirements for scheduled works
- Maintain accurate records, reports, and system updates
- Support with general service desk administration (job sheets, purchase orders, etc.)
- Build strong working relationships with engineers, suppliers, and customers
Skills & Experience
- Previous experience in a scheduler, planner, or service coordinator role (engineering, FM, or similar environment preferred)
- Strong organisational skills with the ability to manage multiple priorities
- Excellent communication skills, both written and verbal
- Confident working in a fast-paced, reactive environment
- Good IT skills (Microsoft Office and scheduling/CRM systems)
- Ability to problem-solve and think proactively
Schedulers play a critical role in ensuring engineers are deployed effectively and services are delivered on time, requiring strong coordination and communication across teams.
Personal Attributes
- Highly organised and detail-oriented
- Customer-focused with a professional approach
- Calm under pressure with the ability to prioritise workload
- Team player with a proactive, “can-do” attitude
What’s on Offer
- £29,000 per annum
- Permanent, stable position within a growing organisation
- Opportunity for progression and development
- Supportive and collaborative working environment
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