Income Recovery Customer Service Officer

Income Recovery Customer Service Officer needed in South West London Paying £19.98 per hr ref 005595

Full time hours on a temporary basis

Key Responsibilities

• Provide high‑quality customer service via phone, email, and face‑to‑face contact
• Support customers with rent queries, payments, and arrears management
• Promote payment plans and maximise income collection through early intervention
• Identify vulnerable customers and signpost to appropriate support services
• Maintain accurate customer records and update systems in line with procedures
• Work collaboratively with internal teams to achieve positive outcomes
• Ensure a professional, supportive, and solution‑focused approach at all times

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

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