Business Specialist (Export)
Application Deadline: 26 April 2026
Department: Customer Operations
Employment Type: Permanent – Full Time
Location: Chippenham, Wiltshire
Reporting To: Nicola Brown
Compensation: £26,500 – £29,500 / year
Description
No day will be the same – here are some of the highlights
As a Business Specialist (Export), you’ll be joining our passionate, customer-focused team, becoming the go-to expert for our smaller independent generators. This is your chance to shine, owning everything from urgent inquiries to proactive account health checks.
Responsibilities:
- Customer Engagement: Handle all incoming calls and emails, taking full ownership to ensure customer queries are resolved, or a solution is found.
- Account Health: Proactively manage billing, metering, and settlement workloads to maintain the health of customer accounts.
- Service Delivery: Work rigorously to KPIs and team standards to ensure exceptional service levels are achieved and grow the company’s Trustpilot rating.
- Specialist Support: Be responsible for working with our smaller independent generators, providing both high-touch support (calls and emails) and proactive technical task management to keep their accounts healthy.
- Strategic Alignment: Demonstrate a passion for Good Energy’s purpose in all client interactions and build strong internal and third-party relationships to ensure efficient service delivery.
- Ownership & Drive: Thrive working both independently and collaboratively, driven by a desire to deliver for our customers and taking full accountability for any problems they encounter.
What you’ll need to succeed
Essentials:
- You have an interest in clean technology, along with a passion to support our purpose
- You are passionate about customer service
- You are organised with good time management and prioritisation skills
- You have exceptional verbal and written communication skills
- You are analytical and inquisitive with a natural desire and ability to solve complex problems
- You are a quick learner who enjoys sharing their knowledge
- You can work independently as well as within a team
Desirables:
- You have knowledge or experience of renewables, energy and microgeneration
Hybrid working explained: When and where you’ll be in the office
Our office is based in Chippenham, Wiltshire. For this role, we’re looking for candidates who can come in to our Chippenham office, once a week, based on location. We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.
Benefits you can rely on
Great allowances for hybrid working:
- £500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs.
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