Customer Success Manager

We’re looking for an experienced Customer Success Manager to own the end‑to‑end customer journey for Noke – from contract handover through onboarding, go‑live, adoption, and long‑term success.

In this role, you’ll be the primary customer advocate and escalation point, working cross‑functionally to ensure every Noke site delivers a consistent, high‑quality customer experience.

What you’ll be responsible for:

• Leading onboarding and go‑live execution, including configuration, readiness, and training (virtual & onsite)
• Acting as the main escalation point and trusted customer partner
• Running regular check‑ins to drive adoption, manage risk, and ensure customer satisfaction
• Coordinating closely with Product, Support, Installation & Service teams to represent the customer voice internally
• Managing customer documentation and supporting finance‑related queries
• Improving processes, documentation, and training materials for scale and consistency

What we’re looking for:

• A collaborative, team‑minded professional who works seamlessly across Sales, Product, Support, and Delivery
• A relationship builder who earns trust at multiple customer levels
• Highly organised, operationally disciplined, and proactive
• Comfortable managing escalations, mitigating customer frustration, and driving resolution
• Commercially aware, with an eye for retention, upsell signals, and long‑term value

What we offer:

• 25 days’ annual leave (pro‑rata) plus bank holidays
• Health Cash Plan
• Life insurance
• Enhanced maternity and paternity pay
• Bonus scheme linked to company performance
• Pension scheme via salary exchange

If you enjoy owning outcomes, advocating for customers, and building repeatable success at scale, this could be the perfect next step.

Interested? Apply to learn more!

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