Reception Team Lead

Reception Team Lead | Administration/Reception/Customer Service | Southampton | Part time | Permanent | 30 hours

Spire Southampton Hospital is currently looking to recruit for a Reception Team Lead to join the team on a part‑time permanent basis. This is a fantastic opportunity to join a dynamic team and have a great impact.

Contract type: Permanent, Part-time

Duties & Responsibilities (not limited to):

• Working varied reception shifts in a hands‑on capacity, supporting and overseeing the team
• Promotion of Spire’s Purpose, vision, mission, values and behaviours
• Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
• Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
• Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs
• Actively involved in recruitment, training and induction
• Achieving KPI targets as set by central Spire
• To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
• To undertake Datix incident investigations
• To represent the department at various meetings, including Patient Experience, driving improvements and implementing change
• Actively participating in the promotion of good communication and liaison with other hospital departments.
• Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
• To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff
• To ensure the reception environment projects a professional, smart image at all times including staff adherence to hospital uniform policy
• To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.

What do you need to have?

• Educated to Higher Education level
• Excellent numeracy, literacy and IT skills
• Minimum 2 years leadership experience in a highly customer service focussed role
• Proven people management experience within a medium sized team
• Excellent organisation and communication skills
• Outstanding customer care skills with the ability to handle difficult situations
• Emotional resilience, able to hold difficult conversations
• The ability to manage change
• Someone who can drive customer service
• Happy to work shifts on a rota basis

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform – discount and cashback for over 1000 retailers
• Private medical insurance
• Subsidised Meals
• Life assurance
• Free DBS
• Free Car park off‑site for staff

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