Customer Experience Advisor | S1 | Retail Banking | Shipley MS Branch

Position Overview

Santander is looking for a Customer Experience Advisor based out of Shipley MS Branch, working 35 hours per week on a rota’d basis Monday to Saturday, between 8am & 6pm.

In this role you will be the frontline responsible for assisting customers with transactions, queries, and security both in branch and via phone.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop your knowledge of services and products to help our customers.
• Identify new ways to improve the customer experience.

What You’ll Bring

• Proven ability to deliver outstanding customer service from a face‑to‑face or telephony background (Required).
• Ability to communicate effectively with customers to understand their needs (Required).
• Real desire to go above‑and‑beyond for customers (Preferred).
• Effective team‑working skills with a flexible, can‑do approach to work (Preferred).
• Openness to a broad range of activities even if outside standard expectations (Preferred).
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred).

Benefits

• Starting salary of £25,000 plus a £500 annual cash allowance to spend on benefits.
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
• Pension contributions: Santander contributes 8% of salary; up to 12.5% if you contribute; partial cash option available.
• Protection for you and your family, including death‑in‑service and income protection insurance, plus discount rates for additional life assurance and critical illness cover.
• Share plans and employee discount opportunities on Santander products and services.
• Well‑being support across physical, mental, social, and financial pillars, with gym access, online classes, and mental health resources.
• Enhanced family leave and childcare options, plus tailored wellbeing support for stages of life.
• Volunteering opportunities to give back to communities.
• Global growth opportunities to shape your career across the international network.

Commitment to Equality

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

Right to Work

All candidates must have the right to work in the UK to commence employment with Santander.

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