Customer Success Manager, Europe

Grade Level (for internal use): 09 Customer Success Manager, EuropeThe Team: It’s a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. Your role may focus on migration, onboarding or global strategic accounts.

Responsibilities

• Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s).
• Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth.
• Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force.
• Educate and spread awareness within the client-base about S&P Global Market Intelligence’s capabilities to increase usage, leveraging product specialist knowledge and focusing on distinct users to increase overall usage.
• Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, and liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis.
• In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support renewal proposals and potentially identify upsell opportunities.
• Ongoing learning and deepening knowledge of the suite of products and services offered, ongoing enhancements, and new offerings and how they relate to customers.
• Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs.
• Ensure enhancement requests from clients are routed to product stakeholders.

Qualifications

• Leverage internal sales tools to optimize client engagement, e.g., CRM and Cadence systems.
• Positive, proactive attitude and ability to work well in teams.
• Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner.
• Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction.
• Goal and action oriented, with ability to organize, multi-task and prioritize in a fast‑paced environment.
• Experience in a consultative sales or a client‑facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations.
• Bachelor’s degree required (Finance, Economics or related field preferred).
• Strong MS Office (Word, Excel, PowerPoint) skills required.
• 1‑3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred).
• Any knowledge of CRM systems such as Salesforce.com, SalesLoft or research platforms would be advantageous.

Benefits

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in‑class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

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