Supply Chain Training Manager

Our Supply Chain team is seeking a Supply Chain Training Manager to elevate capability building and system adoption across our operations. This role sits at the heart of our growing Centre of Excellence, supporting colleagues, suppliers, and partners in using our systems and processes. The position is primarily based in our Hammersmith Head Office, with flexibility to travel to other sites.

Responsibilities

• Lead the design and delivery of training across core Supply Chain systems and platforms, including SAP S4HANA, Supplier Portal, Loftware, and Digital Freight Forwarding tools.
• Identify trends in process failures and supplier issues, implementing targeted learning solutions to improve compliance and reduce document failures.
• Improve onboarding processes by creating consistent training, digital modules, and user guidance to reduce time-to-competency.
• Maintain accurate, up-to-date training materials aligned to agreed processes and standards.
• Develop clear learning pathways to help colleagues understand how their roles connect to wider end-to-end supply chain activity.
• Apply practical change management principles to ensure new systems and processes are adopted smoothly and effectively.
• Collaborate with Buying and Merchandising on supplier-facing training to improve stock accuracy and availability.
• Support the Supply Chain Graduate Programme through structured placements with defined objectives.
• Track and report on KPIs relating to training effectiveness, onboarding performance, and capability uplift.
• Champion continuous improvement and support teams to confidently self‑serve within Supply Chain systems.

Hybrid Working

The role may be fully on‑site or a mix of on‑site and home working, following our hybrid working policy. Colleagues are required to work a minimum of three days on‑site per week, with flexibility to work from home on other days.

Qualifications

• Proven experience in delivering training within a business environment.
• Confidence presenting to suppliers, colleagues, and cross‑functional stakeholders.
• Experience with SAP or similar ERP systems such as Oracle or Salesforce.
• Comfortable building processes, content, and structure from scratch.
• Natural curiosity, proactivity, and ability to identify trends, risks, and opportunities for improvement.
• Confidence working independently and collaboratively as part of a wider team.

Preferred Qualifications

• Experience with SAP S4HANA.
• Exposure to change management practices such as Prosci or APMG.
• Experience working within a Centre of Excellence or capability‑focused environment.

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