Evening Service Manager

Job Description We are looking for a confident leader who can build strong working relationships with key stakeholders and act as the primary point of day-to-day liaison with the Client, ensuring the service consistently operates to the highest standards.  The role requires a calm, organised and proactive approach to service management, performance monitoring and continuous improvement. Key Responsibilities Lead, direct and support cleaning staff to ensure effective service delivery Act as the main day‑to‑day liaison with the client and key stakeholders, including Trust staff, patients and visitors Manage service performance against agreed targets and business plan objectives Plan, allocate and evaluate work, including rotas, annual leave and service demand Complete and maintain accurate records and documentation, including PMS, sickness, audits, training and performance Monitor sickness and absenteeism, ensuring HR policies and procedures are followed Manage incidents, complaints and investigations effectively and in line with procedures Participate in management meetings, performance reviews and continuous service improvement Professional and Personal Competencies/Qualifications Essential experience managing or supervising within a cleaning or housekeeping environment Strong knowledge of cleaning equipment usage and Health & Safety requirements Knowledge of National Cleaning Standards is beneficial Strong organisational, planning and numeracy skills Excellent communication skills with stakeholders at all levels Ability to respond quickly, remain calm under pressure and solve problems effectively Ability to work independently and use own initiative Commitment to professionalism, confidentiality, privacy and dignity at all times The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,  #aplacetobeyou,  #facilitiesmanagement  ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….