Customer Support Coordinator

At Avondale Foods we are recruiting for a Customer Support Coordinator that will manage the direct customer contact for day-to-day queries, forecasts, complaints and product updates while taking ownership of weekly performance summaries for all customer accounts. They will support the Customer Account Manager and M&S Account Manager with joint business planning, seasonal launches and promotional activity and proactively track commercial risks such as chargebacks, shortages, OTIF and compliance issues, working cross-functionally to resolve them. Shift Pattern; Monday to Friday 08:00am-16:30pm What you will do; Attend regular customer calls with the M&S Account Manager. Prepare customer-ready presentations, reporting packs and meeting notes. Respond directly to M&S day-to-day queries. Support NPD meetings, critical paths and launch tracking with M&S teams. Produce reports using internal and external data sources Analyse data reports and trends and present findings KPI’s for this role; OTIF performance for M&S Accuracy of weekly EPOS and forecast reporting Timeliness of response to customer queries Reduction in chargebacks / compliance issues What we need from you; Third level education in Sales / Marketing or relevant subject Experience in FMCG customer account support, supply chain coordination, or customer service within a retailer or manufacturer. Strong commercial awareness understanding of margin, profitability and supply chain metrics. Ability to communicate confidently with buying, supply chain and technical teams. Comfortable representing the business in customer calls and meetings. Ability to escalate risks early and manage solutions cross-functionally Proficient in Microsoft Office suite Valid Driving Licence For the full job description please visit our company website…