Overview
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our architecture enables in-stream analytics without reliance on expensive indexing or hot storage. We specialize in monitoring logs, metrics, traces and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, helping to enhance operational efficiency and reduce observability spend.
Technical Account Managers at Coralogix are key to meeting customer expectations and helping them utilize their observability and security data efficiently. We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience. Our Technical Account Managers are trusted advisors who consult customers on their monitoring, security and observability journey. This role sits at the intersection of high technical expertise and a strong focus on customer satisfaction, renewal and expansion.
Technical Account Managers are senior-level roles expected to professionally and accurately solve problems, demonstrate product value, and interact across platforms and software—from software engineers and DevOps teams to C-suite executives.
Responsibilities
- Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
- Understand customers’ technical requirements and business goals to create artifacts and deliver value
- Lead the onboarding process, from new integrations and artifact creation to trainings and troubleshooting
- Know the Log Management / Observability markets well and apply best technical practices to help customers
- Build a successful ongoing game plan for each customer based on data analysis and needs
- Establish relationships with technical counterparts to drive product adoption
- Conduct QBRs with customers to reflect delivered value and ensure requirements are met
- Advocate internally for customer needs and influence the product development roadmap
- Partner with the Sales team on renewals, upsells, cross-sells and expansion opportunities
Requirements
- Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and equivalents on Azure and GCP
- Background knowledge and hands-on practice in Observability with tools such as Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
- Hands-on experience with Infrastructure as Code (Terraform/Ansible)
- Hands-on experience in technical integrations (OpenTelemetry, Fluentd/Fluent Bit, Filebeat, Logstash)
- Hands-on experience with complex troubleshooting of Kubernetes and Docker containers
- Good knowledge of RegEx, Lucene, PromQL
- Good knowledge of Linux
- Experience in customer-facing roles and strong high-energy customer-facing skills
- Excellent communication skills in English
- Strong presentation skills with the ability to establish credibility with executives
- High availability for fast response to customers
- Comfortable coding in any high-level programming language (Java, Go, Python) – advantage
- BSc degree in Computer Science / Engineering – advantage
- Experience in SAAS B2B software companies – advantage
Cultural Fit
We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.
Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.
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