Client Service Executive

Client Service Executive page is loaded## Client Service Executivelocations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: CMC5322Since launching in 1989, CMC Markets has become one of the world’s leading online CFD and financial spread betting providers, with nearly 45 million trades executed annually across Europe, Asia Pacific and North America.CMC Markets is hiring a Client Services Executive in London on a 6-month fixed-term contract. The role will support the wider team in ensuring strong customer service coverage during a period of growth across the business. It will help maintain a high standard of client support across multiple areas of the organisation. This position plays an important role in ensuring customers receive timely and effective assistance.**Role and Responsibilities:*** Provide high calibre client service to ensure a positive client experience* Take ownership for owning and driving an excellent client experience for our clients through all touch points in the client lifecycle. This includes: trading execution (trade on behalf of clients), query management and education.* Proactively respond to and manage inbound client queries professionally and efficiently.* Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service.* Monitor competitor companies within related markets and apply insights to help CMC continuously improve.* Keep abreast of global and economic news in order to provide execution trading support to clients.* Act as a brand ambassador in all client interactions.**Key Skills and Experience*** Demonstrates passion and enthusiasm for our products and services* Operates with integrity and a highly client centric mind-set* Excellent verbal and written communication skills, fluency in one or more European languages desirable* Ability to work effectively as part of a team* Intermediate knowledge/experience of financial markets* Undergraduate degree in relevant discipline desirableCMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.CMC Markets is one of the world’s first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone.Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution. We’re trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential. We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.#J-18808-Ljbffr…