Overview
Job title: Customer Service Officer
Employer: Eastleigh Borough Council
Location: Eastleigh
Hours: 37 hours per week (Full Time)
Salary: £26,685 (Band 3) per year
Contract: Permanent
Location: Eastleigh House
Closing date: 24 April 2026
Website: Eastleigh Borough Council
Application notes: For more information about the role please visit jobs.eastleigh.gov.uk.
About the Role
- Handle customer interaction through to completion in line with established procedures, escalating cases to the Customer Support Team Leader or other teams as required.
- Promote self-service and digital channels, ensuring a professional, inclusive and helpful approach to customer service.
- Serve customers and visitors by greeting, welcoming and directing them appropriately.
- Maintain security by following procedures and issuing visitor badges.
- Ensure all customers are treated fairly and provide support and advice based on their individual needs.
- Identify improvements in customer and service provision; proactively market the benefits of digital and self-service channels.
- Work with team members to organise and manage workloads effectively, ensuring customer and performance standards and targets are achieved.
- Maintain strict confidentiality and comply with data protection rules.
- Process a wide range of customer queries and transactions, providing clear, accurate and timely advice in accordance with policies and procedures.
- Keep accurate and detailed records in line with procedures and data protection.
- Act as the first point of contact for the majority of customers and refer cases as appropriate.
- Capture and maintain the customer’s preferred method of contact.
- Adhere to legislation, policies, procedures and workflows for dealing with all queries and transactions.
- Develop and maintain an extensive working knowledge of Council services and IT systems.
About You
You will have experience working in customer service and possess English and Maths GCSEs at grade C or higher.
About Us
We offer a flexible, inclusive and enjoyable work environment with a strong commitment to personal and professional development. We are an accredited Living Wage Employer and offer competitive conditions of employment.
Benefits
- 23-28 days annual leave (dependant on local government continuous service)
- Flexible working arrangements and up to 2 days additional leave per month (pro rata for part-time staff)
- Defined Benefit Pension Scheme
- Discounted access to Places Leisure, Eastleigh – 30% off Full Membership
- Confidential Employee Advice and Support Programme
- Excellent working environment
To apply
Please visit jobs.eastleigh.gov.uk to apply for this job. Closing Date: 24 April 2026Interview Date: Stage 1 – 1 May 2026; Stage 2 – 11 May 2026
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