Customer Service Manager

We Make Morrisons… From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. Customers are always at the heart of everything we do.

Responsibilities

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service.
• Listen and respond to our customers’ feedback and react accordingly.
• Ensure market‑leading availability across the store.
• Work with other Managers in the store to lead a supportive and performance driven department.
• Efficiently manage people routines, taking accountability of department scheduling, absence, performance and talent conversations.
• Deliver training to ensure the team has the capability and confidence to fulfil their role.
• Enable colleagues to work with confidence across various departments.
• Identify and develop talent within the department.
• Build effective relationships with other operating departments.
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s).
• Take a leadership role within the store.

Qualifications

• Experience managing a team in a fast‑paced environment.
• Excellent communication skills, able to share knowledge, experience and best practices.
• Ability to build and maintain relationships with key stakeholders across all areas while remaining flexible.
• Adaptable to change, and able to challenge effectively.

Benefits

• Competitive salary and attractive bonus.
• Generous pension scheme and private healthcare.
• Colleague discount.
• Family‑friendly policies, including 26 weeks maternity and adoption leave, neonatal and fertility leave.

We are an equal opportunities employer and welcome applications from all sections of the community.

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