Tenant Liaison Officer

Tenant Liaison Officer (TLO) – Newcastle Upon Tyne

Location: Newcastle Upon Tyne (NE6)

Start Date: 22 April 2026

Duration: 3 months

Hours: 8:00 am – 5:00 pm

Role Overview

As the Tenant Liaison Officer, you will act as the primary point of contact for residents throughout the duration of the fire safety improvement project. You will play a key role in ensuring clear communication, smooth coordination, and a positive experience for tenants while works are carried out.

Key Responsibilities

• Act as the main liaison between residents, site teams, and project stakeholders
• Conduct pre‑start meetings with tenants, explaining upcoming works and schedules
• Coordinate access to properties and manage appointment scheduling
• Work closely with site teams to ensure minimal disruption to residents
• Maintain accurate records of all communications, access arrangements, and issues
• Handle complaints and queries professionally, ensuring timely resolution
• Clearly communicate fire safety requirements in an accessible and reassuring manner

Essential Requirements

• Previous experience in a Tenant Liaison Officer or similar resident‑facing role
• Strong administrative skills with excellent attention to detail
• Outstanding communication skills (both written and verbal)
• Highly organised with the ability to manage multiple responsibilities
• Calm and professional approach when dealing with challenging situations
• Proficient in Microsoft Office and database systems
• Full UK driving licence and access to a vehicle (if travel is required)

Preferred (Not Essential)

• Experience working within social housing or with local authorities
• Background in construction, refurbishment, or maintenance projects
• Understanding of fire safety regulations or building compliance
• Knowledge of safeguarding and supporting vulnerable residents
• SSSTS / SMSTS / CSCS card

If you are an experienced Tenant Liaison Officer with strong communication skills and are available for an immediate start, we would like to hear from you.

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