Engineer, Enterprise Service Desk

Responsibilities (including but not limited to the following)

• Respond to escalated issues from Engineer and Remote Support teams in a timely fashion
• Ownership and follow up of pending issues to resolution
• Management of Multi‑tenant hosted Citrix platform in a team based environment.
• Respond and action alerts from centralized management system to maintain health of platform
• Management of VMware virtualized environment in a team‑based environment.
• Management of Multi‑tenant hosted Exchange platform in a team based environment.
• Management and maintenance of physical datacenter resources.
• Work with vendors and other services providers to resolve client escalated issues
• Provide off hours support on a rotating schedule every 2‑3 months as escalation for helpdesk team.
• Have high interaction with Helpdesk team fostering positive and effective working relationship
• Provide weekly status updates on outstanding tickets and current projects
• Must be able to cover a range of shifts between 7am – 6pm, including during colleague holidays and sickness

Skills

• Advanced Knowledge of Microsoft Windows Server 2012/R2/2016 Active Directory and Exchange 2013/2016 and Office 365.
• Hands on experience working with Cisco Call Manager (Cisco UCSC)
• Strong understanding of networking concepts TCP/IP LAN/WAN DHCP DNS Routing Switching and Firewalls
• Solid working knowledge of Citrix Xenapp 7.x
• Knowledge of mobile device management software (Intune)
• Knowledge of antivirus and anti‑SPAM software (Proofpoint, Mimecast.)
• Familiar with Storage Area Networks (Nimble and PureStorage) and Virtualization (vCenter)
• Familiar with public cloud hosting platforms (Azure and AWS)
• Scripting knowledge (VB Batch WSH PowerShell)
• Linux experience would be advantageous
• Highly logical thinker and skilled in identifying root cause of problems.
• Must be able to work both independently with limited supervision and in project team oriented work groups.
• Must be able to work in a multicultural environment and must be seen as an ambassador of goodwill.
• Must have availability to work nights and some weekends should the need arise

Qualifications

• AS Degree required BS/BA Preferred in MIS Computer Science or similar focus
• Microsoft Certified (MCSE) a plus
• VMWare Certified (VCP VCA)
• Minimum 3‑5 years of experience in a systems administration role

The Benefits Package Consists Of

• Generous annual leave entitlement plus bank holidays (pro‑rata if part‑time working hours apply)
• Gym discount
• Life insurance
• Comprehensive travel insurance for you and your family in line with scheme rules
• Confidential well‑being and counselling support
• Competitive Compensation
• Contributory pension scheme
• Company events
• Private Medical and Dental Insurance

If you feel you have the necessary experience to go forward for this role, please apply now. We’d love to see your CV.

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