Customer Care Coordinator / Administrator

An excellent opportunity has arisen for a Customer Care Coordinator to join a well-established and growing housebuilding business. This is a permanent, office-based role within a friendly and supportive customer care team of five.

The Role

You will play a key role in delivering a high standard of aftercare service to homeowners, acting as a central point of contact for customer queries and coordinating the resolution of any issues. This is a fast‑paced position that requires strong organisational skills, attention to detail, and a proactive approach.

Key Responsibilities

• Managing incoming customer enquiries via phone and email
• Coordinating and scheduling remedial works with contractors
• Liaising with site teams and internal departments to ensure timely resolutions
• Maintaining accurate records and updating internal systems
• Ensuring a positive customer experience throughout the aftercare process

About You

• Previous experience in a customer care or customer service role
• Ideally experience within housebuilding, construction, or a related industry
• Strong communication and interpersonal skills
• Highly organised with the ability to manage multiple tasks
• Confident using IT systems and databases

What’s on Offer

• Permanent, stable position within a reputable organisation
• Supportive team environment
• Standard working hours (no weekends)
• Opportunity to develop within the construction/housebuilding sector

If you’re looking for a role where you can make a real impact on customer satisfaction and be part of a close-knit team, this could be the perfect next step.

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