St Gemma’s Hospice is the largest hospice charity in Yorkshire, supporting thousands of patients and families each year. We are a local, independent charity with almost 50 years of expertise in providing specialist end-of-life care to the people of Leeds.
The Hospice provides In-Patient care but is not just a building; most of St Gemma’s patients are supported in the place they want to stay – often their own homes. Our exceptional team, united by our mission to deliver high-quality care with compassion and dignity, consists of over 300 staff, alongside 800 volunteers who generously and passionately donate their time.
Our Academic Unit in Palliative Care is at the forefront of clinical research and training, in collaboration with The University of Leeds. We were the first University Teaching Hospice in the world and have been able to supports research, education and training, and evidence-based practice on a local, national and international scale.
Our retail team is the face of St Gemma’s hospice in the community. We have 27 vibrant stores around the Leeds area generating the funding which helps us to continue to provide care for our patients, families and the community. Join us and turn your retail skills into something truly meaningful.
- Lead our Meanwood Superstore, one of our largest shops, reaching agreed annual income and expenditure budgets through the efficient management and development of a hospice charity shop with a team of paid staff and volunteers.
- To ensure the shop and staff meet the standards and values of St Gemma’s and raise the profile of the hospice within the local community.
- Create an inspiring shopping experience from an ever-changing range of donated stock and various fundraising initiatives. No two days are the same, and every day helps fund vital hospice care across Leeds.
What are we looking for in a candidate:
- Prior management experience in a customer facing environment (such as retail or similar sectors) is essential. Use your expertise to maximise performance, be creative with merchandising, and build a motivated, customer focused team.
- Commercially focused and target driven, excited by the challenge of driving strong sales and maximising Gift Aid income for one of our largest retail locations.
- Confident leading and developing diverse teams of staff and volunteers and enjoys fostering an effective team dynamic.
- Energised by a fast paced, hands on and constantly changing retail environment.
- Charity retail and volunteer management experience is welcome but not essential.
- Strong leadership, initiative and enthusiasm matter the most.
- As one of our largest stores, with a specialism in furniture items, this post requires heavy lifting and manual handling on a regular basis.
How to apply?
Applications must be submitted online via the St Gemma’s careers website prior to the closing date.
Please ensure you download the Role Profile and Employee Specification documents at the bottom of the vacancy page as you may find them useful when completing the application questions.
What are the benefits of working at St Gemma’s?
St Gemma’s is more than just a hospice. Every role makes a difference in the local community, and many staff choose to get involved in supporting our fundraising and events, enjoying the sense of connection and community it brings.
We offer a competitive range of benefits with an emphasis on inclusion and staff well‑being in a caring and friendly environment:
- Pension – If you are currently a member of the NHS Pension Scheme and have contributed to the scheme within the last twelve months you are eligible to continue contributing to this scheme.
- Otherwise, St Gemma’s Group Personal Pension Plan provides a 5% company pension contribution assuming employees contribute 3%.
- Generous holiday entitlement starting at 28 days + statutory per year (FTE) rising to 34 after 10 years’ service.
- Enhanced occupational maternity and paternity pay (OMP / OPP).
- Enhanced sick pay policy.
- Free parking at the Hospice site, subject to availability.
- The Bistro at the Hospice provides staff with subsidised food and free hot drinks.
- Wellbeing Hub – your wellbeing matters to us and we have resources and tools to support your overall physical and mental health.
- Health Assured employee assistance programme providing a wide range of wellbeing services for you and your immediate family.
- Simply Health – money back towards everyday healthcare costs.
- Learning and professional development (clinical and non-clinical) provided by our world‑class Academic Unit of Palliative Care (AUPC).
- DEI – Our internal group, Involve, includes representatives from across the Hospice.
- Staff social events – gather together as a team, build relationships and recognise achievements.
Please carefully review the Role Profile and Employee Specification documents prior to completing the application form.
We encourage early applications and reserve the right to invite candidates to interview prior to the closing date and/or close this vacancy prior to the closing date if a sufficient number of applications are received.
If you are viewing this vacancy from NHS Jobs, Indeed or another 3rd party platform? Please see our website www.st-gemma.co.uk/about-us/join-our-team for further information and to apply. Applications must be submitted online via the St Gemma’s careers website prior to the closing date.
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