Waldorf Astoria London – Admiralty Arch is seeking a IT Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London u2013 Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Cafu00e9 Boulud by Daniel Boulud – bringing together two of the worldu2019s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hiltonu2019s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, onceu2011inu2011au2011lifetime experiences in the worldu2019s most soughtu2011after destinations.
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2025**
_Proudly voted by our Team Members_
**A World of Rewards** **Complimentary, nourishing meals** provided while on duty **Exceptional development programmes** , designed to support and accelerate your growth at every stage **Opportunities to make a meaningful impact** through our industryu2011leading Corporate Responsibility initiatives **Team Member Travel Programme** , offering exclusive discounted stays and **50% off food & beverage** **High street savings** through Perks at Work **28 daysu2019 holiday** , including bank holidays, **rising to 33 days** with length of service
**What will I be doing?**
We are looking for hospitality professionals who are passionate about delivering an exceptional five star guest experience, consistently upholding the world class service standards recognised by Forbes.
As an IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled in a timely manner, within budget, and in accordance with IT operating standards, while ensuring compliance with Hilton IT standards, security requirements, and data protection obligations. Specifically, you will perform the following tasks to the highest standards:
Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing system outages
Supervise the IT Department on a daily basis and act as the primary point of accountability for hotel IT
Maintain strong technical knowledge and apply it to deliver full system benefits across the hotel
Understand and actively enforce legal, regulatory, and Hilton requirements relating to IT governance, cyber security, and data protection
Handle IT incidents, problems, and changes efficiently and in line with approved Hilton processes
Identify current and future system needs and provide business-aligned solutions, managing implementation of local and centrally driven IT projects
Build strong internal working relationships with all hotel departments and key stakeholders
Own the hotel cyber security posture, including endpoint security, vulnerability management, and vendor access controls
Ensure all IT incidents and support activities are logged and managed through approved Hilton systems
Manage third-party vendors and service providers, ensuring compliance with Hilton technology and security standards
Plan and manage IT budgets, assets, and licensing within agreed financial and audit controls
**What are we looking for?**
IT Managers serving Hilton brands are always working on behalf of our Guests and alongside other Team Members. To be successful in this role, you should demonstrate the attitude, behaviors, skills, and values outlined below:
Previous IT management experience, preferably within hospitality, leisure, or service-focused environments
Strong experience with Microsoft operating systems and enterprise environments, including Windows Server, Active Directory, and endpoint management
Strong understanding of IT infrastructure and security principles, including networks, servers, firewalls, vulnerability management, and business-critical applications
Experience supporting hospitality systems such as PMS, POS, PBX, keycard, and related platforms is highly desirable
Excellent organisational, communication, and interpersonal skills
Ability to plan ahead, manage risk, and develop contingency plans where required
Demonstrated judgement, collaboration, customer focus, and accountability, with consistent demonstration of Hilton values
It is advantageous in this position if you demonstrate the following capabilities and advantages:
Ability to work effectively as part of a wider hotel and corporate team
Strong attention to detail and a structured approach to work
Positive, proactive attitude in a fast-paced operational environment
Willingness to develop both yourself and other team members
**Job:** _Technology_
**Title:** _IT Manager_
**Location:** _null_
**Requisition ID:** _HOT0CD6W_
**EOE/AA/Disabled/Veterans**…