Head of Student Financial Services

Are you a strategic thinker with a passion for financial excellence and student experience? We’re looking for a dynamic Head of Fees and Income to lead the charge in managing tuition fees, billing, and income collection across our institution.

What You’ll Be Doing

• Leading the strategic development of tuition fee policies and payment plans
• Overseeing student billing, income collection, and debt recovery processes
• Ensuring compliance with UK regulations (CMA, SLC, OfS, etc.)
• Collaborating across departments to enhance the student journey
• Managing a high‑performing team with a focus on service excellence
• Providing insights and reports to senior leadership and governing bodies

What We’re Looking For

• Proven experience in student finance within higher education or a similar environment
• Strong knowledge of UK tuition fee structures and funding models
• Excellent financial acumen and experience with financial systems and reporting tools. Strong leadership and team management skills.
• Exceptional communication skills and stakeholder engagement abilities.
• Demonstrable ability to develop and implement fee policies and procedures aligned with strategic goals.
• Experience in managing debt recovery processes and improving income collection efficiency.
• Proficiency in data analysis and income forecasting to support financial planning.
• Knowledge of compliance requirements related to CMA, SLC, OfS, and student finance. Ability to work collaboratively across departments and influence senior stakeholders.

Desirable

• Experience in private higher education
• Professional Finance Qualifications (e.g., ACCA, CIMA)

Your Impact

• Drive accurate income forecasting and reporting
• Improve billing efficiency and debt recovery outcomes
• Enhance student satisfaction through clear, responsive fee management
• Support institutional financial health and strategic planning

What We Offer

• 25 days annual leave, plus 8 public holidays
• 1‑day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible benefits: Cycle to Work, Workplace Nursery, TechScheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 employee referral award
• Discretionary annual performance bonus

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