Digital Project Manager

JOB PURPOSE

We are seeking a commercially driven and experienced Project Manager with a strong background in the luxury sector or relevant industry to lead the delivery of high-impact digital initiatives. This role will oversee complex updates across our digital platform, including key eCommerce touchpoints, with a clear focus on optimising the customer journey and elevating our brand presence online.

RESPONSIBILITIES

• Digital Project Delivery & Execution: Manage delivery of site updates and seasonal campaigns aligned to brand and commercial goals
• End-to-End Project Planning & Governance: Develop and manage end-to-end project plans and timelines, ensuring delivery against agreed milestones
• Agility: Thrives in fast-changing environments, quickly pivoting project direction to keep delivery on track
• Prioritisation: Proven ability to balance competing stakeholder priorities while maintaining a sharp focus on commercially driven outcomes
• Reporting & Communication: Deliver strategic project insights, performance updates, and recommendations to senior management
• Cross-functional Collaboration: Collaborate with internal teams (e.g., UX/UI design, merchandising, and marketing) and external agencies to develop and implement project plans that deliver on time, within scope, and within budget
• Commercial Strategy & Optimisation: Take a data-driven approach to project management, identifying growth opportunities, optimising the digital customer journey, and implementing best practices that drive online conversion
• Stakeholder Management: Act as the primary contact for digital projects, keeping key stakeholders updated on progress, risks, and opportunities. Facilitate key stakeholder meetings, ensuring alignment on business goals and KPIs
• Quality Assurance & Testing: Oversee QA processes for all digital deliverables, ensuring that final outputs meet luxury brand standards and deliver a premium experience to customers
• Budgeting & Resource Allocation: Manage project budgets, timelines, and resource allocation, ensuring effective cost management and maximising return on investment for all digital initiatives

PERSONAL PROFILE

• 3+ years in digital project management
• Proven track record of managing high-stakes projects
• Project management qualification is a plus
• Comfortable managing ambiguity, responding to change, and maintaining momentum under pressure
• Commercial mindset and ability to identify and execute strategies that drive revenue and improve digital profitability
• Able to confidently articulate project status risks, and decisions
• Good verbal and written communication skills
• Meticulous attention to detail, ensuring the highest quality in project execution and delivery.
• Proactive and solutions-oriented, with the ability to adapt quickly and efficiently in a fast-paced, high-stakes environment
• Strong planning, prioritisation, and problem-solving skills, with a consistent focus on outcomes and continuous improvem

Location: England, United Kingdom of Great Britain and Northern Ireland

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