Due to the development and expansion of our services we wish to recruit enthusiastic and motivated individuals to join our Referral and Booking Management Centre, base located in Bensham Hospital, Gateshead with sites at Metrocentre, Gateshead.
As an Appointments Administrator, you will provide a high quality, patient focused, appointment booking service, within Gateshead Health NHS Foundation Trust, supporting trust wide initiatives to ensure continued progression towards improving services to patients.
You will be responsible for utilising available outpatient and radiology capacity in a systematic way considering clinical priority length of waiting time to ensure patients appointments are allocated according to clinical need and equitable waiting times as directed by local and national guidance.
Main duties of the job
To provide an efficient and effective appointment booking service for outpatient and radiology appointments by means of modern booking systems, ie, E-Referral Service, Pas systems etc whilst being customer focused.
The successful candidate will have:
- A good level of education.
- Excellent communication, interpersonal skills dealing with sensitive issues.
- Excellent organisational and time management skills with ability to prioritise workloads.
- Excellent customer service and telephone skills.
- Ability to work effectively without direct supervision and as part of a team.
- A flexible approach to working arrangements. To be able meet service need developments with an ability to work weekends and up to 8.00pm 7 days a week on a rotational basis.
- Experience of working in a busy, fast paced office environment.
Job responsibilities
- To actively monitor available Outpatient and radiology appointments on an ongoing basis and provide information and data to Line Managers, Clinicians, Operational Lead and the Data and Information Department to reflect accurate waiting times.
- To utilise available Outpatient and Radiology slots in a systematic way considering clinical priority and length of waiting time to ensure patients appointments are allocated according to clinic need and equitable waiting times.
- To manage own workload by prioritising tasks accordingly in order to meet waiting list targets and deadlines, ie, ensure appointments are booked in order of priority dependent upon need to meet service waits, adhoc waiting lists clinics to meet targets and routine waiting list targets.
Qualifications and experience
- Good level of education 3 GCSE’s grade A-C or equivalent NVQ or working towards or significant relevant experience in an administrative setting.
- Experience of using a computer to input and retrieve information.
- Excellent communication skills, verbal and written.
- Experience of working with the public.
- Experience of booking and appointment systems.
- Understanding of confidentiality in an NHS environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Full-time, Part-time, Flexible working, Compressed hours.
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