Product Manager at ProFinda
ProFinda is now looking to grow and is currently seeking a Product Manager to join our Product team and continue developing our innovative and successful SaaS solution. We are working diligently to develop the software platform that will deliver a sublime experience for our users around the world.
As a valued member of our product team, you will collaborate closely with our UI designers, product managers and software engineers. We are on a mission to design and enhance the world’s most effective and engaging platform for Workforce Optimization powered by AI!
In this position you will:
- Own the end-to-end development of product features, from initial ideation and discovery to successful market delivery.
- Lead the translation of high-level discovery outcomes into strategic Epics and detailed User Stories, leveraging AI tools to maintain a high-velocity, high-quality backlog in Jira.
- Facilitate discovery sessions with internal and external stakeholders to uncover latent needs, validate pain points, and align product goals with business value.
- Take ownership of maintaining the Product User Manual and ensure it is updated with relevancy every minor and major release.
- Work alongside CCS, Engineering and within the Product team to ensure development and delivery of software modules within allotted timeline and budget.
- Record product defects and work collaboratively on its resolutions.
- Prepare reports for internal and external audiences using business analytics reporting tools.
- Mine and analyze large datasets to draw valid inferences, presenting actionable insights that influence the product roadmap and North Star metrics.
- Identify process improvements to achieve goals related to product marketing and customer support.
- Produce training materials and release notes as required.
- Work with sales and marketing teams to ensure that products and services meet customers’ current and future needs.
- Identify product marketing ideas and opportunities based on industry trends, current market environment and competitive trends.
- Provide outstanding internal customer service to ensure customer satisfaction.
- Provide support to stakeholders on function and usage of the product.
- Support the implementation and improvements of North Star metrics and user metrics to enable the product team to understand usage and value of various areas of the platform.
What you need to be successful in the role:
- A solid background in Product Management within the SaaS or IT space, supported by relevant education or equivalent professional experience.
- AI literate and a hunger to learn and seek new ways that AI can support you in your role.
- A proven understanding of modern Product Management practices, such as User Research, Opportunity Canvases, User Story Maps, Objectives and Key Results, Prioritisation, rapid prototyping and storyboarding.
- Demonstrable experience with JIRA, Trello, and other project management tools.
- Familiarity with AGILE methodologies and practices, Kanban/Scrum experience desirable.
- Motivated, self-confident and a team player as well as able to initiate and work independently
- Dedicated to the job and able to juggle multiple assignments at one time.
- Can execute quickly when needed and at the same time with quality and show attention to details.
- Fluent in English, and if you speak Spanish or Portuguese, that’s a big plus.
Our Culture & Values:
At ProFinda, we know that a great culture is something that develops naturally on the back of strong, clearly defined company values and leadership. This culture is what motivates and retains talented employees. Our values are true to ProFinda and are reinforced among our employees daily, translating to a culture that makes the entire team proud.
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