Regional Facilities Maintenance Manager

Regional Maintenance & Engineering Manager

South Wales to West London (Regional Role)

Overview

We are looking for an experienced Regional Maintenance & Engineering Manager to lead maintenance service delivery across a large-scale retail estate.

This is a dynamic, hands-on role responsible for ensuring both reactive and planned maintenance activities are delivered safely, efficiently, and in line with KPIs and service standards. You’ll manage a team of engineers and specialist subcontractors, while maintaining a strong on-site presence for critical issues and providing effective remote coordination across the region.

Key Responsibilities

• Oversee maintenance operations across a multi-site retail portfolio spanning South Wales to West London
• Lead and support a team of multi-skilled engineers, alongside a network of subcontractors
• Manage reactive maintenance, including escalations and critical on-site incidents (e.g. HVAC failures, faults, plant issues)
• Ensure the successful delivery of Planned Preventative Maintenance (PPM) programmes
• Take ownership of KPI and SLA performance, driving service excellence
• Attend sites as required, particularly for high-priority or complex issues
• Monitor subcontractor performance to ensure quality, compliance, and value
• Build strong relationships with client stakeholders and provide regular performance updates
• Ensure all work is delivered in line with health & safety regulations and company standards

About You

• Proven experience in a regional or multi-site maintenance/service management role within retail or FM environments
• Strong technical knowledge of HVAC systems, with a good understanding of maintenance
• Experience managing both direct engineering teams and subcontractors
• Track record of delivering both reactive and planned maintenance services
• Strong understanding of KPI/SLA management and continuous improvement
• Ability to manage a geographically dispersed workforce
• Hands-on approach with a willingness to attend sites when required
• Excellent organisational, planning, and communication skills

Desirable

• Relevant technical qualifications (mechanical, HVAC, or electrical)
• Experience within large-scale retail environments
• Knowledge of compliance and statutory maintenance requirements

What We’re Looking For

• A proactive, solutions-focused mindset
• Strong leadership and confident decision-making skills
• Comfortable working in a fast-paced, reactive environment
• High level of accountability and ownership
• Ability to balance strategic oversight with hands-on involvement

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