People Operations Manager

We’re looking for a People Operations Manager to lead the engine room of our People function at Moonpig. This high‑impact role focuses on delivering a seamless, high‑quality employee experience through simple, scalable, and compliant People Operations. You’ll lead a talented team and take ownership of core People Ops processes—from onboarding and payroll to data, governance, and policy—while ensuring accuracy, compliance, and continuous improvement.

Responsibilities

• Lead and develop the People Operations team, setting clear standards for service quality, accuracy, compliance, and continuous improvement.
• Own and optimise People Ops processes to ensure they are simple, scalable, and user‑friendly.
• Establish and maintain strong operational controls and governance to mitigate risk and ensure audit readiness.
• Ensure global People Operations meet all legal, regulatory, and internal compliance requirements.
• Oversee the end‑to‑end global payroll process, ensuring accuracy, timely delivery, and robust financial and data controls.
• Lead the development, implementation, and review of People policies across the Group.
• Manage compensation and benefits processes, ensuring alignment to policy and clear communication.
• Own onboarding and offboarding processes, ensuring a consistent and high‑quality employee experience.
• Manage international mobility, including visa applications and renewals.
• Maximise the use of HR systems to streamline workflows, maintain accurate data, and deliver meaningful reporting.
• Identify opportunities to leverage AI and technology to improve efficiency and insight.
• Develop and maintain People metrics and reporting to support data‑led decision making.
• Partner with Finance, Legal, Tech, and People teams to ensure aligned and effective delivery.

Qualifications

• Proven experience in a People Lead or People Operations Manager role.
• Strong background in designing and implementing scalable, efficient People processes.
• Deep understanding of governance, compliance, and audit readiness within HR.
• Expertise across the full employee lifecycle, including onboarding, offboarding, and employee relations.
• Experience working in fast‑paced, high‑growth or international environments.
• Hands‑on experience managing global payroll processes.
• Demonstrated experience leading and developing small teams.
• Ability to simplify complexity and create clear, user‑friendly solutions.
• Strong coaching and mentoring capability.
• Excellent organisational, communication, and stakeholder management skills.
• Proficiency in HR systems, data management, and reporting.
• High attention to detail with a strong focus on accuracy and service quality.
• Collaborative and team‑oriented approach with the ability to influence across functions.
• High integrity with a commitment to confidentiality.
• Positive, solutions‑focused mindset with resilience in a dynamic environment.

Benefits

• Competitive pay and bonuses.
• Generous pension plans.
• Staff discounts.
• Private healthcare (UK) and mental health support.
• Dog‑friendly offices in London and Netherlands.
• Generous holidays and flexible working (1‑3 days in office).
• Up to 20 days of international working.
• Learning allowances, coaching, and development programs.
• Well‑being initiatives and support.

Equality and Diversity

Moonpig Group is an equal‑opportunity employer that values diversity and is committed to creating a workplace where everyone feels they belong. We celebrate a range of identities and promote inclusivity and respect.

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