Area Service Manager

You’ll manage tenancies and neighbourhoods on your patch, being visible in communities and engaging directly with customers.

Responsibilities

• Proactively manage tenancies and take necessary enforcement action
• Handle all aspects of allocation and letting processes
• Coordinate mutual exchanges, successions, and tenancy changes
• Carry out regular neighbourhood audits and develop improvement plans
• Work closely with Income Management, Safer Communities and Asset Management teams
• Ensure safeguarding and support concerns are identified, reported and actioned
• Assist with heating and electrical servicing compliance
• Conduct health and safety inspections of schemes and blocks
• Engage with customers to improve their areas and services
• Liaise with partners, agencies and stakeholders
• Update housing management systems and partner portals accurately
• Play an active role in corporate projects

Qualifications & Skills

• Proven housing experience with well-developed knowledge of housing management practice and legislation
• Computer literate with good working knowledge of Word and Excel
• Strong customer focused approach both externally and internally
• Commitment to working as part of a team
• Motivated, adaptable, determined, and able to work on own initiative
• Strong communication, negotiation and influencing skills
• Resilience for challenging but rewarding social housing work
• Hold or be working towards Chartered Institute of Housing Professional Qualification or equivalent

What Will Make You Stand Out

• Enthusiasm and passion for delivering outstanding customer service
• New ideas to challenge existing ways of working
• Positivity and ability to embrace change
• Drive to achieve excellent results
• Solution-driven approach with ability to analyse complex issues and deliver effective outcomes

Benefits

• Generous holiday entitlement – 25 days annual leave rising by 1 per year to a max of 30 plus bank holidays
• Pension contributions up to 10%
• The opportunity to undertake professional training, funded by us
• One day’s paid leave a year for volunteering work
• Staff benefits with Paycare – health and benefits scheme including counselling, eye tests, vaccinations
• Benefits with Acis Perkz – discount scheme for coffee, shopping, days out and more
• Employee recognition scheme with gift vouchers
• Long service awards
• Cycle to work scheme
• Employee Assistance Programme for confidential advice and support
• Professional membership subscription for continuous professional development
• Death in service benefit as part of pension scheme

We recognise that people need flexibility in their role and are happy to discuss flexible working options with the successful candidate.

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role.

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