Studio Manager – Pilat3s Putney

Studio Manager

Location: Putney, London (Coming Soon!)

Salary: £35 – £38k (depending on experience)

About Us

We are PILAT3S; we maximise the enjoyment and benefits of Reformer Pilates by blending traditional Pilates with dynamic movement and cutting-edge technology. Featuring three dynamic classes – Align, Tone and Power – PILAT3S is to elevate your lifestyle one movement at a time.

The Role

The Studio Manager oversees the daily operations of the studio, ensuring a smooth environment for staff and clients. Duties include managing the studio timetable, coordinating instructors, delivering the PILAT3S routines, maintaining studio standards, and providing exceptional customer service.

Key Responsibilities

• Deliver the pre-programmed PILAT3S routines (Align, Tone, and Power).
• Give cueing and correct technique, ensuring teaching points and personal engagement throughout each class.
• Create an enjoyable and safe environment for clients while delivering classes with confidence and energy.
• Connect with clients before, during, and after each class.

Studio & Team Management

• Oversee daily operations and manage the studio budget.
• Handle maintenance issues and ensure health and safety compliance.
• Lead and supervise a high-performing team, communicating updates and changes to the team effectively.

Customer Service

• Provide outstanding customer service in person, over the phone, and via email.
• Support the team in delivering exceptional client service, managing and resolving customer issues and complaints when required.
• Execute events and support marketing campaigns to enhance the PILAT3S experience.

Brand Ambassador

• Act as a brand ambassador by promoting PILAT3S and building your own personal following as an instructor.
• Represent the PILAT3S values – precision, personalisation, and progression in both in-person and online communications.

About You

• Strong understanding of Pilates-based movement and the PILAT3S brand.
• Effective communicator with leadership skills.
• Organised, punctual, and professional with excellent time management.
• Able to foster strong relationships with diverse individuals.
• Fluent in English.

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