Debt Recovery Officer

The successful candidate will be responsible for the following duties:

The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area.

The role will involve the following duties are:

• Control and reconciliation of the system.
• Provide assistance, advice and training (as required).
• Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy).
• Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements.
• Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings.
• Managing direct debits.

#J-18808-Ljbffr…