Location: Avonmouth, BristolSalary: £27,279 per annumHours: 37.5 hours per week, Monday–Friday
About Bristol Waste Company
At Bristol Waste Company, what we do matters. We keep Bristol and the surrounding areas clean, safe and moving. Working in partnership with the council, we support the city’s sustainability goals while delivering high‑quality, value‑for‑money services. Our commercial operations are growing, and we’re looking for people who share our values and want to grow with us.
The Role
To generate revenue through effective outbound and inbound sales activity, focusing on lower‑value commercial services such as one‑off collections, small recurring contracts, and ad‑hoc customer requests. The Telesales Executive provides high‑quality customer service, converts enquiries into sales, and supports the wider Commercial Team by delivering consistent, efficient, and customer‑focused sales performance.
Key Responsibilities
- Make high‑volume outbound sales calls to generate new low‑value business opportunities and convert leads into paying customers.
- Handle inbound customer calls and online enquiries, providing accurate information and converting requests into confirmed sales.
- Build a steady pipeline of smaller opportunities, ensuring disciplined follow‑up and strong conversion rates.
- Deliver high‑quality customer service, ensuring each customer receives clear pricing, accurate information, and a smooth sales experience.
- Maintain accurate and timely records in the CRM system, including call notes, lead status, and conversion outcomes.
- Identify opportunities for upselling or cross‑selling additional services where appropriate.
What We’re Looking For
- Confident communicator with excellent telephone manner and customer service skills.
- Strong sales instincts with the ability to influence and convert customers quickly.
- Ability to manage high call volumes while maintaining quality and professionalism.
- Clear verbal communication, active listening skills, good organisational and time‑management skills.
- Understanding of basic sales processes, lead handling, and pipeline progression.
- Knowledge of pricing principles for small service contracts.
- Familiarity with CRM systems and telephone‑based sales tools.
- Understanding of customer needs in small commercial or local business settings.
- Experience in a telesales, call centre, or customer service environment.
- Experience working in a fast‑paced, target‑driven environment.
- 25 days annual leave + 8 bank holidays
- Free BUPA Health Cash Plan and Employee Assistance Programme
- Onsite physiotherapist and Cycle to Work scheme
- Learning and development opportunities with clear progression routes
- Reward Gateway discounts at 900+ retailers
- Employee recognition awards and long service awards
Everyone Belongs
We’re proud to be an inclusive employer and welcome applications from people of all backgrounds. We value diversity and ensure fair and equal consideration for all candidates.
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