On behalf of our client, a long-established global manufacturer with over 60 years of expertise, we are seeking a strategic and resilient Customer Service Team Lead to join their newly revamped facility in Tamworth. This is a pivotal role for a leader who thrives during business integrations and technical transformations.
The Role: Leading Through Transformation
Our client is merging two independent business units into one unified, high-performing team. As the Team Lead, you will manage approximately 10 direct reports and serve as the architect of a new, collaborative office culture.
In the first year, your focus will be split roughly 50/50 between People Leadership and Change Management as the team migrates from legacy systems to a unified SAP S&D and Salesforce environment.
Requirements (The Experience You Need)
The ideal candidate must demonstrate:
- B2B Leadership: Proven experience as a Team Leader or Supervisor in a B2B customer service environment.
- Change Mastery: Direct experience supporting business integrations, office mergers, or organizational transformations.
- Technical Expertise: Advanced SAP S&D experience is essential, alongside a strong working knowledge of Salesforce (or a similar CRM).
- Analytical Skills: Strong Excel capability for KPI tracking, performance reporting, and analysis.
- Resilience: A solution-oriented mindset with the ability to manage both people and projects in a fast-paced, high-pressure environment.
Why Consider This Move?
- Revamped Workspace: Join a global leader in their state-of-the-art, newly renovated UK offices.
- Direct Impact: You aren’t just filling a seat; you are defining the processes and culture for the future of the UK division.
How to Apply
If you are an organised, resilient leader with the technical SAP expertise to drive this integration, we want to hear from you.
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