Hospitality is broken. For decades, the best bar managers in the world have been buried under spreadsheets, stock-takes, and soul-crushing admin. At ZODIAC, we’ve deleted the “drudge.” We have built a best-in-class AI-augmented stack that handles the “how,” so you can focus on the “who.” We are looking for a Lead Experience Officer—a hybrid professional who is 50% world-class hospitality leader and 50% technology systems operator.
The Mission: Hospitality at the Speed of AI
You will be the architect of the guest experience both inside our Camden walls and across our digital community. You won’t be “running a shift”; you will be conducting an orchestra of human talent and machine intelligence.
- Managing the “Digital Twin”
You will oversee a 24/7 automated marketing and operations stack. While you are on the floor connecting with our community, your “AI agents” are busy:
- Executing 3-part re-engagement sequences to our 5,000+ members.
- Scouting local partnerships via automated outreach.
- Predicting weekend footfall and auto-adjusting stock orders and rotas.
- Engineering the “Vibe”
You will use real-time data to lead a world-class venue experience. This means using IoT and sentiment tools to ensure the lighting, music, and service pace are perfectly calibrated to the energy of the room.
- Community Outreach & Partnerships
In one hour, you will accomplish what takes others a week. You’ll leverage our AI ops to interface with Camden BID, Stonewall, and global tech partners to ensure ZODIAC remains the premier LGBTQ+ “safe space” in the UK.
The Stack (Your Toolbox)
We don’t use “legacy” software. You will lead a “Best-in-Class” computing environment:
- CRM/Engagement: Braze & Partnerships.community custom AI flows.
- Creative: Lyria 3 & Gemini 3 Flash for instant, high-fidelity asset generation.
- Operations: AI-predictive scheduling and automated procurement.
- Hardware: Integrated IoT venue controls and high-spec computing terminals.
Who You Are
The Operator: You have managed high-volume, high-stakes venues. You know what “good” looks like.
The Technologist: You don’t fear AI; you’re frustrated it hasn’t been implemented properly until now. You understand how prompts, triggers, and data flows create human outcomes.
The Cultural Leader: You are a champion of the LGBTQ+ community. You understand that technology is only valuable if it creates more space for human connection, safety, and joy.
Why This is Different
We aren’t hiring you to count bottles. We are hiring you to lead a revolution. You will have a seat at the table in defining how AI transforms the hospitality industry globally.
Apply if you want to spend 90% of your time on people and 10% on the tools that make it possible.
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