German Customer Service Advisor

Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the German market, so a native German speaker is required. The role would start in February and is a 6month contract initially.

Main Duties

• Reply to customer enquiries via a digital ticketing system through a range of channels.
• Provide high-quality answers to queries to ensure they are resolved quickly and efficiently.
• Always follow standard processes to ensure a smooth experience with returns, exchanges, etc.
• Work collaboratively with teams across the business to uphold and improve customer service ratings.

Skills and Knowledge

• Native German speaker.
• Have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency.
• Positive approach and creative thinker.
• Enthusiastic and self-motivated.
• Extensive customer service experience.

Salary, Hours and Benefits

• £13 per hour.
• 37.5-hour week.
• 6-month contract.
• Monday to Friday 9.00am – 5.00pm, 1 in 4 weekends from home (with Mon and Tues off).
• Office based, amazing working environment.
• Breakfast supplied daily.
• Free parking.
• Free refreshments and snacks.
• Casual dress code.

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