Suffolk County Council, Suffolk Fire and Rescue Service
Address: Ipswich East Fire Station, Ipswich, IP3 9SJSalary: £34,434 per annum (pro rata for part time)Hours: 37 hours per week, flexible working options availableContract: Permanent
Technology underpins every part of Suffolk Fire and Rescue Service, and your skills could help keep our organisation running smoothly.
From advanced communication systems and a state‑of‑the‑art Fire Control suite to data and asset management, logistics and the always‑on critical operational systems our teams rely on every day, ICT is the backbone of the Service, supporting every function that enables us to keep the people of Suffolk safe.
As we continue our digital and data transformation, we’re looking to recruit a Fire ICT Engineer to join our Fire ICT Team. The ideal candidate will want to work within a dynamic, essential and supportive public service organisation where they can make a real difference across a range of exciting projects.
Reimagine the possibilities.
Your role and responsibilities
Working in Fire ICT, your days will be varied and busy, and will include tasks such as:
- Maintaining specialised systems such as radio communications, telephony (including Integrated Communication Control System), and emergency alerting platforms.
- Providing technical support for IT infrastructure, networking, systems, and data centre technologies including installation, configuration, troubleshooting, and monitoring.
- Participating in ICT projects and, following training, joining the on‑call rota to support critical systems out of hours.
- Implementing security measures to protect data integrity and confidentiality, ensuring compliance with ICT policies and regulations.
- Responding to ITSM tickets daily, resolving issues where possible and escalating with full details to senior engineers, Fire ICT Managers or third parties.
What you will bring to the role
- Genuine passion for technology and innovation, with curiosity about new tools, systems and ways of improving how we work.
- A collaborative mindset, contributing positively to the team while also working independently and using your own initiative.
- A hands‑on, flexible approach, adapting to a variety of tasks and changing operational needs.
- Commitment to learning and continuous development, building your skillset and applying new knowledge to meet evolving business needs.
- Transferable skills, fresh perspectives and new ideas from a range of backgrounds – we welcome applicants with diverse experience.
- Integrity, experience and enthusiasm, alongside a strong commitment to delivering high‑quality work.
You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don’t meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
You’ll be joining a supportive, forward‑thinking ICT team where your work will make a real difference every day. This role offers the opportunity to get hands‑on with meaningful technical challenges, from troubleshooting and problem‑solving through to delivering solutions that directly support our Service and the communities we serve.
The Fire ICT Team supports the critical blue light systems that keep Suffolk Fire and Rescue Service operational. This includes the technology used to alert personnel to incidents, mobile data terminals on fire engines that provide live information at incident grounds, our communication platforms (including mobile, Airwave and Wi‑Fi), and systems that capture vital operational data used to monitor performance and drive continuous improvement.
Based at Ipswich East Fire Station at The Havens, Ransomes Europark, the team provides support for equipment and systems across all thirty‑five fire stations in Suffolk, as well as our primary and secondary Fire Control locations.
No two days are the same. The variety of systems, environments and challenges you’ll work with will allow you to develop new skills and gain valuable experience that you won’t find in many ICT roles.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
To learn more and apply.
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