IT Support Engineer

150 per day, Inside IR35

6 months initial contract

Role Overview

We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands‑on role supporting end‑user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user‑facing support.

Key Responsibilities

• Provide deskside support for PCs, laptops, mobile devices and peripherals
• Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments
• Build, configure, replace and troubleshoot end user hardware
• Support mobile devices including iPhones and Blackberry
• Assist with data backup and recovery processesWork within virtual, MDM and VPN environments
• Log, update and manage tickets within ServiceNow
• Maintain accurate documentation of incidents and resolutions
• Deliver high quality customer service to end users
• Follow defined ITIL based processes and procedures

Required Skills and Experience

• Proven experience in Level 2 IT support or similar role
• Strong understanding of IT fundamentals including networks, hardware and domains
• Good working knowledge of Windows 10 and Windows 11
• Experience supporting end user hardware and software issues
• Familiarity with Microsoft Office applications and Lotus Notes
• Experience supporting mobile devices
• Understanding of data backup techniques
• Experience working within an ITIL environment
• Strong communication and customer facing skills
• Logical and analytical approach to troubleshooting
• Ability to work independently and manage workload effectively

Desirable

• Familiarity with Microsoft SCCM
• Experience working with ServiceNow
• Exposure to virtualisation, MDM and VPN environments

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