Quality and Complaints Administrator

We are seeking an enthusiastic, proactive, and highly organised Office Administrator to join our team based in Marylebone. You will report directly to the Head of Quality and Risk and play a key role in supporting the smooth running of our Quality and Compliance functions.

Principal Accountabilities

• Plan and organise meetings as requested and arrange schedules of meetings for recurring events
• Manage complaint process and draft responses following the ISCAS Code of practice
• Assist with all Quality housekeeping administration duties, keeping KPI’s and trackers up to date
• Support team members in duties where applicable
• Run reports as required in areas of compliance
• Help with the administration of incidents and complaints
• Any other duties as deemed necessary by Head of Quality & Risk

About You

• Highly organised with strong attention to detail
• Proactive and able to manage multiple priorities
• Strong communication and administrative skills
• Comfortable working in fast‑pacing all gaps y?
• Able to work both independently and as part of a team

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