Customer Service Representative

Company: GradBay
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About the role

This is a high-performance, commercial graduate role within a fast-growing global insights business. You’ll sit at the centre of client delivery, connecting senior decision-makers with industry experts to support critical business and investment decisions.

It’s a fast-paced, target-driven environment where you’ll develop core skills in sales, client management, and commercial thinking from day one.

This role is ideal for ambitious graduates looking to accelerate their career in a client-facing, revenue-generating position, with clear progression into senior and leadership roles.

What you’ll be doing

  • Managing client projects end-to-end, understanding requirements and delivering high-quality outcomes
  • Identifying and engaging industry experts across global markets
  • Conducting high-volume outreach (primarily phone-based), building rapport and securing expert participation
  • Working across multiple live projects, often under tight deadlines
  • Developing strong commercial awareness across industries, markets, and business models
  • Supporting revenue growth through cross-selling additional services

What you’ll gain

  • Fast-track commercial development in sales, negotiation and client management
  • Exposure to senior stakeholders across investment, consulting and corporate sectors
  • Clear progression pathway with promotion opportunities typically within 18–24 months
  • High earning potential with uncapped bonus structure
  • Structured training and ongoing development support

Key criteria

  • Fluent in French (C1 level or above, written and spoken)
  • Confident communicator, comfortable speaking with senior professionals via phone and video
  • Highly motivated and target-driven, with a strong desire to succeed in a commercial environment
  • Resilient, with the ability to handle rejection and maintain performance under pressure
  • Curious and intellectually engaged, with a genuine interest in business and markets
  • Able to think on your feet and build rapport quickly
  • Demonstrated evidence of drive and commitment (e.g. internships, work experience, extracurricular achievements, leadership roles)

Salary and benefits

  • £40,000 base salary + uncapped bonus (OTE £51,000 – £68,000 in year one)
  • 25+ days annual leave plus additional flex days
  • Pension and healthcare package
  • Structured personal development allowance
  • Hybrid flexibility, including the option to work remotely for a period each year
  • Regular social events and a high-performance, collaborative culture

Why apply

This is a standout opportunity for graduates who want to build a career in a commercial, client-facing environment where performance is recognised and progression is fast.

You’ll gain real responsibility from day one, develop in-demand business skills, and work alongside ambitious peers in a dynamic, high-growth setting.

Posted: April 3rd, 2026