Service Planner

Hours: 9AM-6PM, (Alternate SAT 7AM-1PM overtime)

The Purpose

• Producing service plans for customers.
• Adding service information to service planning tool called “Prompt”.
• Keeping vehicles on “Prompt” up to date.
• Ensuring the service plan is followed.
• Contacting customer with planned maintenance dates.
• Creating T Cards for servicing and planning three weeks in advance.
• Running “Missed Occasion” report on Prompt and keeping KPI target.
• Keep job cards flowing through the system for invoicing.
• MOT Planning and booking of MOT’s with various ATF’s.
• 2-year Tachograph calibration planning.
• Answer overflow phone calls from Service Reception.
• Back fill into Service Reception, holiday & sick cover.
• Carryout duties to a high standard.
• Reasonable adhoc requests from Director & General Manager.

The Principal Areas of Responsibility

• Responsible for warranty and contract jobs.
• General reception work.
• Prioritise workload.
• Deliver promised work on time and to a high quality standard.

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