Contract: Fixed Term ContractTerm: 6 monthsSalary: £16,980 per annum (FTE £28,300 per annum)Hours per week: 21 hoursInterviews: TBCReporting to: Advice on Prescription CoordinatorLocation: Various locations around Liverpool and from home
Additional Information: As well as a competitive salary CAL also provides access to
- Generous annual leave of 27 days plus bank holidays (with an additional day per
- year after 4 years’ service up to a maximum of 32 days plus bank holidays)
- Hybrid Working Scheme
- Interest-free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Enhanced maternity, paternity, and adoption leave pay
- Free VDU eye care test
- Professional and advice sector recognised training
Employer Bio
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 70 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
Job Description
Main Responsibilities
- Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
- Use the Citizens Advice Adviser Net website to find, interpret and communicate the relevant information.
- Research and explore options and implications so that clients can make informed decisions.
- Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
- Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
- Assist in the completion of benefit applications
- Refer internally or to other specialist services as appropriate, including but not limited to welfare, debt, housing and link work support services
- Ensure that all work conforms to the organisations’ office manual and the Citizens Advice quality standard and any other funding requirements, as appropriate.
- Ensure that work reflects and supports the Citizens Advice Service’s equality and diversity strategy.
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
Social policy
- Assist with social policy work by providing information about clients’ circumstances through the appropriate channel.
- Alert clients to social policy options.
- Keep up to date with legislation, policies and procedures and undertake appropriate training.
- Attend relevant internal and external meetings as agreed with the line manager.
- Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.
Other duties and responsibilities
- Complete the required training to comply with quality assurance processes.
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
- Demonstrate commitment to the aims and policies of the Citizens Advice service.
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
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