Job Overview
We are looking for an organised, professional and friendly individual to join our sexual health service as a Clinic Support Administrator. The role involves providing a welcoming front‑of‑house service and managing patient enquiries across multiple clinic sites in Suffolk.
Job reference: 828‑PROVIDE4009 | Contract: Permanent | Hours: Part‑time 32 h per week (planned cross‑site working 2 days per week at each site) | Salary: £25,272 pro‑rata (Yearly) | Closing date: 13/04/2026 23:59.
Responsibilities
- Provide a professional and welcoming front‑of‑house service at the clinic.
- Act as the first point of contact via telephone, email, and in‑person, managing a centralised call system for multiple clinic sites.
- Monitor and respond to a shared generic mailbox, escalating issues as required.
- Process referrals, bookings and patient registrations using the electronic patient record system.
- Provide accurate information and direct patients appropriately across the service network.
- Arrange interpreting or communication support where required.
- Support patient flow within clinics to ensure appointments run efficiently.
- Assist patients with routine observations (height, weight, blood pressure, urine sample collection) after appropriate training.
- Act as a chaperone for clinical consultations and examinations in line with service policy.
- Communicate results to patients verbally where directed by a clinician.
- Maintain reception, waiting and operational areas to agreed cleanliness and tidiness standards; follow infection prevention and cleaning protocols.
- Report estates or environmental issues promptly; monitor and maintain stock levels including ordering stationary and supplies.
- Manage incoming and outgoing post, including Royal Mail click and drop processes.
- Support the condom‑by‑post scheme and medication collections in line with service procedures.
- Maintain strict confidentiality at all times and handle sensitive information in accordance with data protection legislation and service policies.
- Work collaboratively across sites and within the wider team, including participation in team meetings, supervision and training.
- Participate in the Saturday rota and may be required to work evenings up to 8 p.m. within contracted hours.
- Travel independently between Ipswich and Bury St Edmunds as required.
- Undertake other duties as reasonably required to support the organisation.
Qualifications & Experience
- Essential: Good standard of general education, including GCSE (or equivalent) in English and Maths.
- Desirable: NVQ Level 2 in Business Administration or equivalent experience.
- Essential work‑related knowledge: Experience in a customer‑facing or front‑of‑house role; handling telephone enquiries in a busy environment; administrative duties including accurate data entry and record keeping; working as part of a team; working with members of the public.
- Desirable: Experience in a healthcare or public service setting; using electronic patient record systems; monitoring shared mailboxes or processing referrals.
- Essential skills & aptitudes: Excellent communication skills (verbal and written); ability to provide a professional and welcoming front‑of‑house service; work calmly and effectively in a busy environment; prioritise workload and manage time; follow administrative and clinic procedures accurately; strong attention to detail; develop positive working relationships; respond calmly to challenging situations; commitment to confidentiality; understanding of safeguarding principles; willingness to undertake training for routine observations and chaperone duties; good IT skills; flexibly work across sites and travel independently.
- Desirable: Experience managing challenging situations with members of the public.
Other Important Information
• Part‑time position (32 h per week) with planned cross‑site working between Ipswich and Bury St Edmunds.
• Includes Saturday rota and possible evening shifts up to 8 p.m.
• The role is part of a specialist sexual health service; the post holder must be comfortable working in this environment.
Equal Opportunities
Provide is an equal opportunity employer committed to building a diverse workforce. We welcome applicants from under‑represented groups. Apply regardless of your background.
Contact & Application
All correspondence will be by email or text messaging. If you have not heard from us within 2 weeks of the closing date, assume you have not been shortlisted.
To check progress, log into your TRAC account.
Closing date may be brought forward or closed early in case of an overwhelming response.
For inquiries, please contact the Recruitment Team at provide.recruitment1@nhs.net.
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