We’re seeking an experienced Operations Manager to lead a multi-site Private Finance Initiative (PFI) contract across three sites in Bristol and Somerset. This is an exceptional opportunity to take ownership of a high-performing contract and manage a team delivering essential public-sector services.
If you have a strong background in PFI contract management and are passionate about driving operational excellence, this role offers long‑term career stability, development, and the opportunity to make a meaningful impact.
About the Role
As Operations Manager, you will oversee all operational, financial, and compliance activity across three court sites, leading a team of up to 20 people. You’ll ensure the contract delivers against KPIs, maintains statutory and technical compliance, and continues to achieve high client satisfaction.
Your responsibilities will include:
- Leading the delivery of a multi-site PFI contract and ensuring full contractual compliance
- Managing budgets, performance, and service delivery with a focus on sustainability and long‑term value
- Supporting and developing Site Managers and operational teams
- Managing supplier relationships and ensuring KPIs/SLA obligations are met
- Overseeing health & safety across all sites
- Leading lifecycle planning and annual work scheduling
- Running monthly performance meetings with the client
- Driving continuous improvement, governance, and customer excellence
- Conducting staff performance reviews and supporting wellbeing initiatives
What You Will Bring
- 2-3 years of PFI contract management experience – essential
- Strong leadership experience within multi‑site operational environments
- Proven ability to manage budgets and deliver consistent results
- Technical or FM qualification (IWFM or NEBOSH preferred)
- Excellent stakeholder management and customer relationship skills
- A resilient, confident decision‑maker with a people‑focused approach
Package & Benefits
- At least 24 days’ holiday plus bank holidays, with the option to buy more
- Pension scheme with minimum 5% employee contribution, matched up to 6%
- Flexible benefits package
- Retail, leisure, and wellbeing discounts
- Two annual social impact/volunteering days
- Family‑friendly policies
- Career development and funded leadership training
- Long‑term, stable contract environment with strong progression pathways
Working Pattern
- Based across three sites, with travel required between locations
- On site five days per week (occasional home working where appropriate)
- Full‑time, 39 hours per week
Contract Scale
- Direct responsibility for activity across contracts worth up to £10 million
- Part of a long‑term contract valued at £130 million over 25 years
If you are open to opportunities, or want to have a confidential conversation regarding what is available and what the market looks like, please apply today.
RG Setsquare is acting as an Employment Agency in relation to this vacancy
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