Your mission
To serve as the backbone of the user community by bridging the gap between data management, visual communication, and direct support. You will ensure the community experience is seamless by providing accurate data, professional visual guides, and high‑quality user engagement, ultimately acting as the essential aide to the Community Manager.
What you will do?
- Direct User Support: Provide a professional support presence via Intercom, Discord and email, with the opportunity to handle more technical enquiries over time.
- Visual Asset Creation: Use Photoshop or Affinity to design high‑quality graphics, annotated “how-to” guides, and social assets to help users navigate the product.
- Community Data Tracking: Maintain and manipulate spreadsheets to track engagement metrics, bug reports, and user feedback trends to identify community needs.
- Quality & Exactness: Audit community‑facing documentation and automated responses to eliminate broken links and outdated information.
- Operational Support: Support the Community Manager in ensuring all shared data is precise and every user interaction is handled with professionalism.
Your profile
- English: Fluency in written English is essential.
- Evening Availability: Availability during UK evenings, aligning with key active hours across US and Asian time zones, to support users globally.
- Spreadsheet Proficiency: Proficient in Excel and/or Google Sheets, comfortable organizing thousands of user entries or feedback points.
- Design Literate: Proficient in Adobe Photoshop and/or Affinity Suite, capable of transforming a basic screenshot into a brand‑aligned instructional graphic.
- Detail‑Orientated: High level of precision, pixel‑perfect work and error‑free data entry.
- Empathetic Communicator: Friendly, helpful, and willing to go the extra mile to resolve user issues.
- Reliable & Professional: Maintains a high standard for quality and professionalism across all support channels.
Why us?
- Join the only motorsport startup in the world backed by tier one VCs.
- Work on cutting‑edge tech, campaigns and partnerships that reach users across the globe 24/7.
- Join a team of fellow motorsport fans and simracers with backgrounds in top startups, sports data science, tier one consulting and professional motorsport.
- Quarterly learning day and budget.
- Full remote/office flexibility with a great London HQ.
- Generous options package as a key early employee.
- Private pension (for UK employees).
- Private health insurance (for UK employees).
Want to build the “Strava for Motorsport”?
Track Titan is building the “Strava for Motorsport” by combining AI driver coaching with community and social features.
About us
With a user‑base in the hundreds of thousands and millions of laps processed, Track Titan is already the dominant sim‑racing coaching platform and we have big plans to go further. We are a team of fifteen backed by some of the world’s best VCs, strategic investors such as Porsche, and recently launched integrations with key industry players such as MOZA and Fanatec. This is your one‑time chance to build a venture‑scale startup in the most exciting sport on the planet.
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