Norton Medical Centre is seeking a dedicated and resilient Practice Manager to lead the practice through a period of significant change. This is a hands-on role requiring hard work, determination, and strong leadership to deliver challenging but essential improvements. The successful candidate will drive greater efficiency across all areas of the business, support and develop the team, and ensure the practice meets/maintains and improves the Care Quality Commission (CQC) compliance. This is an opportunity for someone motivated to make a real impact, embedding sustainable processes and fostering a culture of accountability, quality, and continuous improvement.
Main duties of the job
Key areas of responsibility will be:
Overseeingthe day-to-day operations of the organisation, ensuring staff achieve theirprimary responsibilities.
Managingand processing partners drawings, PAYE and pensions for practice staff.
BriefingPartners on financial matters including forecasting.
Directline management of the following staff: All Administration Staff, ReceptionManager, Senior Administrator, I.T staff.
Creatingand maintaining an effective overview of and ensuring compliance with HRlegislation.
Keyliaison with Primary Care Network, the PCN Manager and any ARRS staff whoprovide a supporting service at the organisation.
Managingthe financial elements of the organisation, including budgets, (bank accounts,accounting systems), petty cash, etc. seeking to maximise income and reduceexpenditure in conjunction with the partners.
Maintaining, updating and embedding an efficient business resilience plan (BRP)
About us
Norton Medical Centre is a large,well-established GP practice serving approximately 16,500 patients. As the largestpractice within our PCN, we play a central role indelivering accessible, high-quality primary care services to our localpopulation.
Our multidisciplinary team consists of around 50staff, including 4 GP partners, supported by salaried GPs, nursing staff,healthcare assistants, administrative teams, and additional roles aligned withPCN development. This diverse workforce enables us to provide a broad range ofservices and respond to the complex and evolving needs of our community.
We are a forward-looking and continuouslyimproving practice, currently working hard to enhance our performance andpatient experience as part of our ongoing journey to improve our CQC rating.This includes strengthening governance, improving access, enhancing patientengagement, and embedding a culture of safety, learning, and qualityimprovement across all areas of the practice.
Through strong leadership, teamwork, and aclear focus on quality, Norton Medical Centre is dedicated to providingreliable, responsive care while continuing to evolve and improve for thebenefit of our patients.
Job responsibilities
The following are the core responsibilities of this role. Theremay be, on occasion, a requirement to carry out other tasks. This will bedependent upon factors such as workload and staffing levels.
ThePractice Manager is responsible for:
Overseeingthe day-to-day operations of the organisation, ensuring staff achieve theirprimary responsibilities.
Functionalmanagement of all clinical and administrative staff
Directline management of the following staff: All Administration Staff, ReceptionManager, Senior Administrator, I.T staff.
Managingthe recruitment and retention of staff; (develop, implement and embed aneffective succession plan)
Keyliaison with Primary Care Network, the PCN Manager and any ARRS staff whoprovide a supporting service at the organisation.
Ensuringthat all staff undertake a robust induction process, including staff employedvia the PCN.
Establishing,reviewing and regularly updating job descriptions and person specifications
Developing,implementing and embedding an effective staff appraisal process
Implementingeffective systems for the resolution of disciplinary and grievance issues
Creatingand maintaining an effective overview of and ensuring compliance with HRlegislation
Ensuringall staff have the appropriate level of training to enable them to carry outtheir individual roles and responsibilities effectively.
Managingthe financial elements of the organisation, including budgets, (bank accounts,accounting systems), petty cash, etc. seeking to maximise income and reduceexpenditure in conjunction with the partners.
Maintaining an effective liaison withthe accountant, overseeing organisation accounts, ensuring year-end figures arepresented.
BriefingPartners on financial matters including forecasting.
Managingand processing partners drawings, PAYE and pensions for practice staff
Ensuringthe organisation has appropriate insurance cover.
Developing,implementing and embedding an efficient business resilience plan (BRP)
Managingcontracts for services, i.e., cleaning, gardening, window cleaning etc.
Managingthe procurement of organisation equipment, supplies and services
Coordinatingthe reviewing and updating of all organisation policies and procedures
Leadingchange and continuous improvement initiatives; coordinating all projects withinthe organisation.
Coordinatingand leading the compilation of organisation reports and the practicedevelopment plan (PDP)
Ensuringthe team reaches QOF targets (supported by the nursing and administrativeleads)
Adoptinga strategic approach to the management of all patient services matters
Developing,implementing and embedding an effective communication strategy (internal andexternal)
Ensuringthe organisation maintains compliance with its NHS contractual obligations.
Activelyencouraging and promoting the use of patient online services
Publishingcommunications for internal and external use such as an organisation newsletteron a quarterly basis
Maintaining the organisation and NHSchoices websites
Liaisingat external meetings as required
Marketingthe practice appropriately
Managing/supportingthe management of the Patient Participation Group
Effectivelymanaging/supporting the management of all complaints in line with currentlegislation and guidance
Themanagement of the premises, including leading on health and safety aspects suchas risk assessments and mandatory training
Managingthe organisation IT system, delegating staff to act as administrators
Ensuringcompliance with IT security and IG
Coordinatingthe organisation diary, ensuring meetings are scheduled appropriately.
Person Specification
Qualifications
- Educated to degree level in healthcare or business
- Good standard of education with excellent literacy and numeracy skills
- Experience of working with the general public
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting
- Experience of managing large multidisciplinary teams
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
- Health and Safety experience
- Strong sound knowledge of Safeguarding and SIRMS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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