About Fresha
Fresha is the AI‑powered operating system for the global beauty, wellness, and self‑care industry, connecting and powering everything from salons and barbers to spas, med‑spas, fitness studios and health practices. Fresha is trusted by millions of consumers and businesses worldwide. It is used by over 140,000 businesses and 450,000 professionals, processing more than 1 billion appointments to date. The company is headquartered in London with 15 global offices across North America, EMEA, and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments through its marketplace, while businesses and professionals use an all‑in‑one platform to manage operations with intuitive software and financial technology solutions. Its ecosystem provides appointment booking, point‑of‑sale, customer record management, marketing automation, loyalty, inventory and team management. The marketplace unlocks revenue potential via online bookings and automated marketing through mobile apps and integrations with Instagram, Facebook and Google.
Role Overview
Join us as a Product Designer, reporting directly to the Head of Product Design and collaborating closely with product, engineering, customer experience, and senior leadership. Your mission is to bring fresh perspectives to all product areas and make a significant impact in a fast‑paced, ever‑evolving environment.
What You’ll Be Doing
- Collaborative – partner with product managers, senior leadership, engineering, design, and other teams to design and ship features across the product.
- Articulate – communicate your vision and designs effectively by presenting work to key stakeholders.
- Accountable – uphold high design quality and contribute to the team’s culture and growth through knowledge sharing.
- Inquisitive – build product knowledge by engaging with internal experts, monitoring feedback channels, speaking with users, reviewing usage data, and conducting user research studies.
- Simplifying – turn complexity into elegant solutions that solve customer needs, requiring deep understanding of user problems and current technology capabilities.
- Meticulous – design and prototype interfaces that are simple, elegant and detail‑oriented, from lightweight prototypes to complex ones.
What We’re Looking For
- 4–6 years of professional experience in product design.
- Exceptional visual and UI design skills grounded in user‑centered principles.
- Strong sense of consistency, colour, typography, and an eye for detail; experience with design systems that scale.
- Ability to grasp complex issues and distill them into clear, focused solutions.
- Effective communication of product direction under tight deadlines.
- Excellent communication, calm under pressure, creative problem‑solving, attention to detail, and passion for design.
- Ability to translate design concepts into production in collaboration with leadership and engineering to deliver high‑quality value.
- Self‑starter with a proactive approach.
- Comfortable thriving in a fast‑paced, dynamic environment.
Interview Process
- Screening Call – video call with the Talent Team (30 min).
- First Stage – video or in‑person call with VP of Product Design (45 min).
- Second Stage – in‑person portfolio review with Head of Product Design, Head of Product, Deputy CPO & Design Team (1 hr).
- Final Stage – in‑person presentation with Head of Product Design, Head of Product, Deputy CPO, Co‑founder (1 hr).
We aim to complete the entire process and provide feedback within 2 weeks. Every application is reviewed manually by our talent team; we strive for assessment within 7 days but high volume may extend the timeline.
Inclusive Workforce
At Fresha we create a culture where individuals of all backgrounds feel comfortable and empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other legally protected characteristic in the location in which the candidate is applying.
If you have accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are made by humans. For more information about how your data is processed, please contact us.
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