The company
Marsh Commercial is one of the UK’s leading commercial insurance brokers, a diverse community of colleagues serving clients with insurance, risk management and employee health and benefits advice and solutions. Marsh Commercial is a member of the wider Marsh Group and operates in more than 130 countries; Marsh is the world’s leading insurance broker.
The role
Associate Client Advisor / Trainee Insurance Advisor
- We recruit for potential, not experience – aspiring individuals who want to complete our apprenticeship-funded training programme and attain chartered insurance qualifications.
- Opportunity to launch a long‑term, rewarding career in a sustainable and exciting industry.
- After initial training and support you will service a dedicated portfolio of clients, managing renewals, invoicing, new quotes, upselling/cross‑selling additional products and handling any queries that arise.
What can you expect?
- Enterprise businesses operate from modern, fit‑for‑future offices with easy access via car or public transport.
- This is a permanent, full‑time role.
- Employment starts on our 18‑month apprenticeship programme; upon completion you become a Client Advisor.
- Potential future progression within the company with continued support for advanced industry qualifications.
- Accelerated foundation to your career with a global leader in insurance broking and risk management.
We will count on you to:
- Provide excellent client service on all aspects of account management, ensuring client needs are identified and met to agreed service standards.
- Speak with clients on a day‑to‑day basis via telephony and email platforms.
- Utilise insurance broking systems on a daily basis.
- Manage a portfolio of clients, understand their needs and provide suitable products and solutions to mitigate risk.
- Ensure timely completion of all set tasks, ensuring client satisfaction at all times.
- Demonstrate adaptability to support colleagues in completing business‑critical tasks.
- Develop meaningful working relationships with insurer partners through regular contact and liaison to better serve our clients.
- Through training, coaching and mentoring maintain a thorough understanding of all major classes of insurance offered and stay up‑to‑date on new technical and product developments.
What you need to have:
- Previous experience in a client/customer‑facing role, gained in retail, hospitality, food & beverage, or similar environments.
- Excellent customer service skills.
- Right to work in the UK or Republic of Ireland (no visa sponsorship provided).
- Minimum 5 GCSEs at grades 9–4 (including English and Maths).
What makes you stand out:
- Completed A‑Levels (or equivalent).
- University‑degree educated.
- Team player with a willingness to share ideas, knowledge and experiences.
- Demonstrates enthusiasm and pride in maintaining a high standard of work.
- Interest in working in a diverse and collaborative environment.
- Good attention to detail.
- Ability to multitask and prioritise responsibilities.
- Ability to work independently.
Why join our team
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.
About Marsh Risk
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With an annual revenue of over $27 billion and more than 95 000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
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