Customer Care Specialist

We are looking for exceptional customer service professionals to join our team! This opportunity focuses on providing exceptional service, you’ll support sales teams, handle enquiries, and help every customer enjoy a 5-star journey.

As the UK’s only B Corp Certified salary sacrifice provider, we’re transforming the future of electric vehicle adoption in the UK through salary sacrifice. Building on that success, we’ve launched The Charge Scheme – an innovative benefit allowing employees to save 20–50% on EV charging via salary sacrifice. Voted 4.9 on Glassdoor and certified by Welcome To The Jungle, it’s never been a more exciting time to join!

Key Responsibilities:

• Work closely with a range of stakeholders including customers, leasing companies, and internal teams.
• Identify the right solutions for each customer and ensure these are delivered promptly and effectively.
• All complaints are picked up promptly and you will use your initiative to overcome any hurdles.
• Ensure every customer receives a 5* experience during the lifetime of their lease.
• Help lead our customer support enquiries and the management of our ticketing system.

About you:

• 2+ years experience in customer service or aftersales role, supporting in delivery of a software or professional service.
• Exceptional people skills as well as excellent written and verbal communication skills.
• You thrive in using a positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them.
• Excellent organisational skills and attention to detail.
• Phone first mindset, with the ability to build rapport and take ownership.
• Hybrid working with 2 days in the office (Hayes, London)
• Add 1 day holiday per year service + buy / sell up to 5 days each year
• Flexible work policy with options to take into account family care
• Enhanced parental leave
• Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car
• £100 home office budget
• Equity options – own a part of the business

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